Refund policy

Return & Refund with MotoMotto

How to Start a Return

• Log into your MotoMotto account
• Click “Return Order” to begin the process
• For clearance items that arrived damaged or not as described:
• Email info@motomotto.ca with clear photos

Return Timeframes

• 30 days after purchase for most items
• 7 days for:
  • Seats, Clothing, Boots, Helmets
• Clearance / Closeout items:
  
  • All sales are final on clearance / closeout items
• Holiday policy:
  
  • Orders made in December can be returned until January 31
    

Return Shipping Costs

Buyer is responsible for return shipping

Return labels available upon request

Fees (deducted from refund):

• Small box (< 2000 in³): $14.95
• Large box (> 2000 in³): $24.95
• Prices are per box/envelope
  

Examples

• Side case system (2 cases + rack):
  
  • Exchange: $75 return fee
  • Refund: $150 return fee
    
• Seats:
  
  • Exchange: $40 return fee
  • Refund: $80 return fee
    

Condition Requirements

• Items must be returned brand new
• All hardware, accessories, and packaging must be included
• Packaging must be in decent condition
• Damaged or incomplete returns may incur up to 50% restocking fee

Defective Items

• If inspected and found defective, no shipping fees apply
• Must include sales receipt
  

Warranty Information

• 1-year warranty on MotoMotto products (materials & workmanship)
• MotoMotto will repair or replace at its discretion
• No charge for parts or labor
• Customer pays transportation costs
• Warranty does not cover:
  
  • Abuse, misuse, accidents
  • Unauthorized modifications or repairs
  • Consequential damages
    
• Warranty applies only to items purchased directly from MotoMotto
  
  

Got questions? Reach us anytime at info@motomotto.ca or chat with us using the support bubble in the bottom-right corner.